Terms & Conditions

  1. APPLICATION
    By using the services of GR Ironing Services, you agree to be bound by the following terms and conditions which may change from time to time without notice.
  2. PAYMENT TERMS
    At GR Ironing Services, all quoted prices are inclusive of Goods and Services Tax and are subject to change without notice.
    All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to retain your goods until payment in full is received.
  3. COLLECTION OF GARMENTS
    In the event that garments are not collected within ninety (90) days we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.
  4. CARE FOR GARMENTS
    To protect your garments, we at GR Ironing follow the Care Label instructions on each item we process. If you advise us to clean the garment alternatively, you must assume responsibility for any damage to the garments.
    We accept no liability for garments that have missing or removed Care Labels.
  5. SAFE CLEANING GUARANTEE
    GR Ironing offers a safe cleaning guarantee. This means we process every garment safely.
    If it is our professional opinion that stain removal will be unsafe, we shall advise you about the same and stain removal efforts will cease.
  6. DAMAGE
    At GR Ironing, we take utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. However, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading) which may result in tears or the development of small holes in fabric. In dry-cleaning and laundering we cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics.
    All leather and suede garments are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading as a result of the dry-cleaning process.
    Our liability with respect to any damage to garments caused by us shall not exceed Five (5) times our charge for cleaning that garment regardless of brand or condition.
    No claims for damages will be recognised unless you advise us of same within forty eight (48) hours of collecting the garments.
  7. LOSS OF GARMENTS
    At GR Ironing, we take utmost care in processing garments received to avoid misplacement or loss of items.
    However, there may be instances where items may get misplaced or lost. As such, we ask that you advise us of any discrepancy within 24 hours of picking up your garments so that we may investigate the matter.
    Our liability with respect to any lost item shall not exceed Five (5) times our charge for cleaning that garment regardless of brand or condition.
  8. PERSONAL ITEMS
    Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded to us.
  9. RE-CLEANING
    We may not be able to remove all stains safely from your garments but we will make every attempt to remove stains without damage to your garment.
  10. PRIVACY
    GR Ironing Services shall use customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.
    Providing us with correct and up to date personal information allows us to better serve you by (1) contacting you about any issues which may arise during the handling of your garments; (2) mailing to you special promotional materials; and (3) processing your credit card payments.
  11. JURISDICTION
    These terms and conditions shall be governed by and interpreted in accordance with the laws of the State of South Australia and the parties shall submit to the non-exclusive jurisdiction of the courts of the State of South Australia.

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